Working in a Wired World

Communication West

Professional Development Training

WORKING IN THE WIRED WORLD

It’s a “wired world” – comprehensive policies for electronic communication are critical.

Many organizations have yet to put policies and procedures in place that cover electronic communication tools such as e-mail where simple etiquette can help avoid miscommunication. Your organization can be protected by developing effective policies and procedures covering both corporate and casual internal and external communication. Participants in this seminar will have a better understanding of this emerging issue.

E-mail:

· Learn what needs to be adjusted or created in your existing communication policies

Blackberries:

· It’s a “wired world”

Because people seldom come to meetings without them anymore and because it is difficult to get anyone to turn them off for the duration of the meeting, people often leave meetings without a cohesive understanding of the purpose of the meeting and what was accomplished…... According to Toronto-based Solutions Research Group, all these digital devices billed as time-savers, tend to have the opposite effect with blackberry owners working more than those who don’t own the device. UK based Digital Research Centre says that office-workers increasingly find themselves in a lose-lose situation… frustrated when they can’t reach somebody and resentful when they are constantly interrupted by the same technology.

· Learn the strategies for engaging your staff in addressing this issue

Facebook: Who’s using it and what are the positive and negative impacts of its use?

Unrealistic expectations:

· Expectation for immediate response is so extreme that it requires discussion and policy development to successfully manage the demands created by the digital invasion. ….